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Frequently Asked Questions
How long have you been in business? Crafting Servers was established in May of 2013 and is a venture of XTC Limited Company. Although Crafting Servers is not that old, our parent company has been in the web hosting business for over 25 years. Where are you located? Our offices are located at: 2500 Missouri Blvd, #1040 Jefferson City, MO 65109 USA Do I have access to the tech support center 24 hours a day 7 days a week? Yes, our technical support center is open 24 hours a day, 7 days a week to provide our customers service around the clock. Support is offered 24x7, sales assistance is not. If you require help with billing or provisioning, the sales team is available 9 AM to 9 PM Central Time USA Monday through Friday. The current time is 5:24 am on Sunday at our offices. Our sales team is currently offline. Note: The technical support team is unable to assist with sales issues. How long does it take for my account to be set up after signing up? Your account will be setup immediately after sign-up. You will receive an account information email within a few minutes of signing-up. Should you not receive an initial email from us immediately after you sign up you need to contact us. There are instances where your account will not be set up right away. Some accounts are flagged for manual review. Also, if you sign up in a location that is at or very near capaity, you will have to wait for capacity to be freed up. Do you offer web design, maintenance, and/or programming services? Yes, we have a professionally staffed design team that is ready to create your site from scratch, or make any changes to your existing site. Contact us to request a free consultation with one of our design coordinators. Do you place advertisements on customer's websites? We do not advertise on our customers websites. What is Web Space? This indicates the amount of disk space that will be available to you on the server to hold your web site files. What is Data Transfer / Bandwidth? Bandwidth refers to the amount of data that is allowed to be transfered to and from our servers. Our plans are designed to have more than enough bandwidth than a normal website would need so that you do not need to be concerned about running out of bandwidth or 'overage charges' that other webhosting companies charge. Do you offer any reseller hosting plans? Yes, we offer reseller web hosting. These packages will enable you to start your own web hosting company using our services. Do you offer any custom hosting packages? All plan features are pre-defined and can only be extended with account upgrade. Upgrades are immediate and do not affect your hosting. How can I make a payment? We accept PayPal and most major credit cards - Visa, Discover and MasterCard. Do you support ASP? Since accounts are hosted in a UNIX environment, we do not support ASP. | ||||||||||